From Marshall Memo #1093
Summary:
Peter Coleman introduces the concept of conflict intelligence—a set of leadership skills that includes emotional regulation, deep listening, situational adaptability, and systems thinking—to manage rising workplace tension. By cultivating these skills, leaders can transform conflict into a source of creativity, trust, and long-term organizational growth rather than avoidance or dysfunction.
Danielson Domain:
Domain 4: Professional Responsibilities – especially 4d: Participating in a Professional Community and 4e: Growing and Developing Professionally, 4f: Showing Professionalism, especially regarding navigating interpersonal tensions in a school community.
