Wednesday, August 30, 2023

When You’ve Lost Trust in an Employee

 from Harvard Business Review

When You’ve Lost Trust in an Employee
Leaders who don’t trust their employees are often more anxious, hesitant to delegate, and prone to micromanaging. A lack of trust can also diminish innovation, morale, and team performance. Here are five steps to take if you’re in the uncomfortable position of not trusting one of your employees. First, separate facts from assumptions and focus on specific problematic behaviors. What exactly did this person do or not do that has led to your distrust? Next, make a list of the areas in which you do trust your employee, and consider how you might incrementally build on these areas in low-risk ways. Focus on clear and frequent communication—checking in regularly one-on-one—as you delegate and add to their responsibilities. It’s crucial to provide feedback on the behaviors that are leading to your distrust. Be specific; is it their competency, consistency, or character that’s degrading your trust? Ask for their feedback too, and honestly reflect on what you might be doing (or not doing) to contribute to the situation. And finally, ask yourself if the breach of trust is repairable. If it isn’t, it might be time to part ways.

Friday, August 25, 2023

A Simple Formula for Making a Great Pitch

 

A Simple Formula for Making a Great Pitch
Even if you don’t have “marketing” or “sales” in your job title, to be an effective communicator, you need to know how to pitch your ideas, concepts, and perspectives. Here’s a four-step template to help you craft a concise, relevant, and persuasive pitch—without using any strong-arm tactics or gimmicks.
  1. “What if you could…” Paint a picture of what your product, service, or idea makes possible.
  2. “So that…” Connect your vision to a goal that’s meaningful and relevant to the listener.
  3. “For example…” Elaborate on your vision, making things concrete and illustrating use cases.
  4. “And that’s not all…” Demonstrate the potential of the idea by describing how it could grow and develop in the future.

Imagine you have a new product that helps users clip and organize meaningful moments from their favorite podcasts and videos. Once clipped, the product saves, sorts, and aggregates them in one place. You want to develop a pitch for your audience. Your pitch might be:

What if you could capture, collect, and categorize short-form audio and video content?

So that you can quickly access and combine content together to make your own meaningful playlists to help you learn, exercise, and be more productive.

For example, athletes are curating playlists that contain snippets of podcasts and video advice to help them with particular stretching exercises. Then, they can easily access the content they want, whether they’re in the gym, at home, or getting ready for a track workout.

And that’s not all. There is a social element to this product. You can share your personal playlists with friends and even build communities of people with similar interests.

Now, let’s look at a non-sales example. Let’s say you’re part of a committee at work to suggest more eco-friendly initiatives for your entire office. You have an idea for hiring a local firm to create an organic garden in an unused portion of your roof area, and you want to pitch this concept for adoption by the committee. Here’s what your pitch might look like:

What if we could have fresh produce available on-demand, onsite?

So that we can offer locally grown, organic fruits and vegetables to our employees and role model innovative sustainability ideas.

For example, we could have fresh strawberries, tomatoes, and cucumbers right from our own garden on our roof for snacking or for employees to take home.

And that’s not all. The group that manages the garden hires at-risk youth and also encourages employees to take an active part in caring for the garden and serving as mentors for their workers. As a result, we’d be helping the larger community and establishing important relationships that benefit us all.

Wednesday, August 16, 2023

6 Foundational Ways to Scaffold Student Learning

 From Edutopia


1. FIRST, CLARITY

Before jumping into a lesson, review your materials for brevity and clarity. All too often, students are stuck, not because the lesson is too difficult but because the instructions aren’t clear or handouts are haphazardly designed.

Audit your instructional materials year to year, with the aim of gradually simplifying and improving them. Another effective way to provide greater clarity is to use headings and annotations to direct student attention to key ideas. For example, the thoughtful use of underlining, highlighting, and arrows to call attention to crucial ideas can boost student retention by 36 percent, a 2020 study suggests. Don’t overdo it, though. Consider what is absolutely necessary and useful, and avoid extraneous details and eye-catching adornments, which can occupy valuable attentional resources and reduce comprehension.

Pro tip: After a lesson, check in with students to see how well they understood the directions and objectives. You may think that your lessons are the perfect balance of being brilliant and easy to grasp, but not every student will see things clearly. Highly effective teachers often check in with their students, asking questions such as “Are my lessons and assignments clear?” to unearth pain points, bottlenecks, and other obstacles, a 2019 study found.

2. BUILD BACKGROUND KNOWLEDGE

Tackling a new topic without sufficient background knowledge is like exploring a cave without a flashlight: Without a foundation of familiar terms lighting up the path ahead, students will struggle to grasp the lesson. That’s because the brain always seeks connections to previously stored material, which ties ideas together and reinforces the conceptual scaffolding.

How important is background knowledge? According to a 2019 study of over 3,500 high school students learning about ecology, being unfamiliar with roughly 59 percent of terms in the topic resulted in “compromised” comprehension. If students didn’t know key terms like habitat or biodiversity, they had a harder time following a lesson, falling behind their peers who were also new to the lesson but had a stronger vocabulary to draw from.

Before exploring a new topic—or after having students read an introductory text—have students identify words that confuse them, or draw up your own list of academic terms that all students should know beforehand, which you can share on a word wall or play vocabulary games with. During a lesson, pause for a moment and explore those terms, so that all students can keep pace and not be tripped up by gaps in background knowledge. To get students to begin connecting new material to already-learned material, you can read an introductory text and have them engage in small group K-W-L activities, or you can sequence lessons so that overarching connections are made explicit, helping to reactivate prior knowledge on a regular basis.

3. BE MULTIMODAL

Provide multiple ways for students to learn the material by pairing a written or verbal lesson with pictures, diagrams, or video, or by asking them to physically act out concepts, write songs, or reenact historical events. Relying on multiple sensory pathways encodes learning material more effectively—leading to more durable memories.

The research is clear, and the effect sizes are considerable. In a 2015 study, for example, researchers discovered that handing illustrated diagrams to students who listened to a physics lecture boosted performance on a follow-up test by 70 percent, compared with their peers who listened to the lecture with no visual aids. And a 2020 study found that 8-year-old students learning a new language were 73 percent more likely to remember vocabulary words if they acted them out—spreading their arms and pretending to fly when learning how to say “airplane” in German, for example.

4. USE GRAPHIC ORGANIZERS AND ANCHOR CHARTS

Visual scaffolds can serve as a road map for students, helping them navigate unfamiliar conceptual terrain by providing a bird’s-eye view of the lesson. Distilling a complex topic into a handful of key ideas not only promotes comprehension but also can greatly enhance long-term recall of the material.

When middle school students used graphic organizers while learning about the seasons, factual recall increased by 45 percent and comprehension by 64 percent, compared with their peers who weren’t given the scaffolding aids, a 2021 study found. Novice learners are often overwhelmed by the sheer amount of information presented in a lesson, the researchers observed, and have difficulty telling the difference between key ideas and supporting details. Graphic organizers and anchor charts, however, can guide “students’ selective attention” to what’s important, giving them a leg up compared with their peers.

In the early stages of learning—as students are grappling with unfamiliar information—it’s helpful to supply prompts, hints, or even partially completed anchor charts and graphic organizers to make learning more effective. Asking students to start from scratch can overload their working memory, but pre-filling core concepts in a graphic organizer can “scaffold and guide the learner’s cognitive processing,” resulting in a 155 percent boost to comprehension, according to the 2021 study referenced above.

5. USE PRE-LESSON ACTIVITIES

In a 2021 study, researchers concluded that giving students ungraded pre-lesson practice quizzes boosted follow-up tests of retention and transfer by 49 percent, compared with simply jumping into a lesson without any warm-up activities. Surprisingly, the researchers found that pre-testing also outperformed post-lesson practice quizzes as well, improving scores by 27 percent over the tried-and-true strategy.

While embedding practice tests during—and after—a lesson is an effective way to strengthen student memory for the material, pre-lesson quizzes provide a different benefit: They scaffold the to-be-learned material, helping students to organize their thoughts, sparking curiosity as they venture guesses, and encouraging them to “search for the correct answers” during the actual lesson, the researchers point out.

Periodically, you might start a new lesson by asking students to solve challenging questions—ones that are just beyond their ability to solve. Used strategically, in small doses and for high-value concepts, the approach helps students learn how to deal with frustration in a supportive, productive environment. While many will struggle, that’s the point, says learning scientist Manu Kapur. “These problems should be just beyond students’ reach—they’re designed in ways that will activate prior knowledge and motivate students, clarifying what they know and what they don’t know,” Kapur told Edutopia in 2022. “If the challenge hits that sweet spot, that’s where deep learning happens.” Let students explore different avenues, and then step in, building off their ideas and solutions as you elucidate and clarify, he suggests.

6. ASK METACOGNITIVE QUESTIONS

When students encounter new material, it can feel like a flood, overloading their ability to process the information. While external scaffolds—outlines and anchor charts, for example—provide valuable support, it’s also beneficial to encourage students to develop their own portable strategies for managing novel information.

Metacognitive questions provide students with a template for interrogating new material, putting them on the path to becoming independent learners. Students can ask questions like these:

  • What stands out to me about this new material? What makes me wonder?
  • Which parts or terms are unfamiliar to me, and which parts do I recognize?
  • How does this connect with what I already know?
  • What follow-up questions do I have?
  • Why is this idea important?

You can pair these metacognitive questions with new assignments, suggests Kimberly Tanner, a professor of biology at San Francisco State University, in a 2017 study. “The instructor’s decision to make these kinds of questions part of an assignment—and part of the grading scheme for the assignment—can prompt students to bring a more metacognitive stance to their everyday coursework,” she writes.